We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
exactly as described. original product (on bluedio check, is verified), comfortable, light (albeit a tad bulky), good sound quality (even compared to a more expensive pair of BT 'buds i bought a while ago), simple but effective packaging. came with pretty much full charge too
The sound of this brand is very by above the price. Very good furniture product.
Everything fine. The earphones work, even if they are not the most comfortable. I think they are great for night time listening when I don’t want to wear my over ear headphones as I want to lie on my side. No connection issues with my iPhone XS.
The sound is very good but even for who is layman can realize some distortions, nothing that hinders the experience. The battery is great, reaching the last 5 days of use (with noise reducer off). The noise reducer works but leave the whole time off because it gives a light varied in sound, being more clear with the reducer off. Approved purchase and product more than recommend. Great value for money. Arrived in less than 30 days
product its good. i bit bigger than i expect but its fine. Sound is on high level which i like a lot. But i dont know how to change the language from chinese to english?????
In India sometimes they charge for custom duty. But product is worth the money.
honest store, very satisfied
Amazing Bluetooth headphones! Surprised at the quality of sound for a budget price headphone . . . and they go loud!!! Unless you're hard of hearing you won't be able to listen at full volume, well not for long! For £10GBP they are an absolute bargain!! If you decide to treat yourself to a pair you won't be disappointed!
The noise cancelling was very impressive. Quality (and length!) of the charging cable is also good. The neck band is a little larger and thicker than I expected. Sound quality is excellent for the price.
Paired to my phone quickly and so far they have been seamless.. decent sound and I am stoked!
Thank you for fast shipping.. Nice items.
Fast delivery. Compliant description