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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality
Excellent ears, I'm happy as an elephant. Meloman's husband said the sound was clear.
Excellent headphones
Cool, but quiet, I would like louder
Good headphones)
Did not like the lid dangles, there is no lock A. The sensor is too sensitive. The sound is not bad. The parcel did not come quickly.
Very long sent. Do not match the delivery time. If the goods do not deliver the money is not returned.
Perfecto
The product is satisfied with the store I recommend!
It all works thanks.
The item did not arrive (blame for my country's mail service) but the store was on the slope and refund the money smoothly.
Materials are good, sound quality is good the only problem is that sometimes they connect even if they are in your box.
Headphones fire. The second has already ordered. Shipping zipper. I recommend very
Good.
Headphones came. The store sent quickly, came also quickly. In a week. Sending in Russia was. I liked the headphones themselves. The sound quality is very pleasant, and the bass is enough, and the top is excellent. The only nitrous, I would like a louder sound, but thanks to the noise, at this volume level it is quite normal to listen. Who has a problem with the sound, obviously marriage. And yet, the Bluedio branded app does not connect with the ears.
Excelente
Very strange headphones. Pairing through the base. One can not be used. That is, it is possible, but the second, which is discharged on charging, too (((quiet. Bludio expected more.
Perfect I recommend 100%