We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Earphones super! Excellent quality! Sounds cool! Recommend!
Very fast shipping. Foremost correct the article is as described,
Excellent headphones. Take a second time to another. Shipping on Russia for less than two weeks.
Headphones are very good. Prodovets done thanks for everything! Will be ordering more families!
VERY GOOD_ FAST SHIPPING
Fast shipping. Delivery 7 days.
Very excellent for their price. Shortcomings is not found. Recommend goods and store.
Earphones excellent, play for money is excellent, very good quality material. Very happy headphones
All good, but going for a long time. Select the shipping from Russia, and went 14 days as from China. What's the point in delivery choice Xs. For shipping set to 2, but there is no way.
Feels soundly to, is also in use at my son we are happy with it, 5 stars stars!
Very fast shipping, ordered 21.11.18G. And now courier. Packed all the conscience. Work did not try
Delivery fast, quality excellent
Super fast delivery. Cool headphones. First don't understand, what's what, then read the instructions (there is a section on Russian language!!!) -And everything was clear. Sound on my taste (not to say that a music lover, but listen to music love different))) -Excellent, especially, the price is quite good))). Packed well, in a few boxes, and if the first box was slightly damaged, then the second (bulk)-Safe and sound. In General, the store and recommend! I enjoyed it!
Thank you very happy with packaged good sound BASS great tips all excellent piece recommend super store Thank you recommend to everyone excellent earphone super
Earphones super. If You listen to the electronics take not regret it. Take for gift. Ordering from Russia, thought немуспеют to the other person, no the brought courier. Shipping took 7 days.
All is super!
Headphones are money. Shipping perfectly. For 8 days to SF.