We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not very easy thing, but I like. The Drive for a week, ordered 11.11
With skidochku all beauty
Good headphones for the cost. Good sound. Bass is there. Went to Moscow 25 days.
Great store. A pleasure to do business with.
Ordered 11.11 received in Moscow in 09.12. Packaging perfectly. Sound me quite satisfied, compared with TN, specific differences not heard (subjective). They both sound good. TN2 design me less convenient magnet weaker TN.
Took the action, for 691 of very good!
Sounds great, an instruction, there is an error in translation. Recommend!
Very COOL ears! Sending tightened, probably because of распродажного hype, but order rushed for a week by courier! Packaged, even play football, wonderful. Manual on NON-LANGUAGE, but intuitively it's simple. Seller-well done! RECOMMEND. See my headphones tёscha, also wanted. There will be the same!
Excellent headphones. After receiving set for 1 hour Charging and start to use. AND intensive mode work 5 hours at least. For listening to music of course not, but watching movies, видосики, play on the computer is the most. Made By very worthy.
All super store Thank you
High quality look that can be said about the sound. Low-very weak, medium and high normal. The experiment with equalizer, sound turns into mush. Volume is good. Magnets are not put music, pause, try on different phones with different players. Noise Reduction the high frequency noise from outside. Autonomy in average 6-9 hours. Delivery within a month.
From China for a month. The medium for more than 2 hours work out of the box. As mentioned before, packed well. Just another company, had to endure, that could not track, about 10 days show the parcel arrived in the warehouse, and then no change and features track. Therefore had to visit the point of delivery, rather than wait for the courier house. Changed sdek on IML
Took delivery of 28 days. Headphones for money rules. As holding a charge I have not checked. Packed well. For headphones to go to a point of shipment, as told in IML: courier would come after 20 days.
Good headphones. Sent by courier. It was packed with air bag. Excellent!
Sound good, loud, Bass is.