We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sizes are listed in the table. Great product for the price. No traces of glue. The kind of quality. See what will be worn.
Cros warm. Is experienced in extreme conditions. Well at all if going to buy you can see something similar in Decathlon.
Excellent shoes. The Length of my foot 29 cm, foot wide; I ordered size 10,5 size 29,3 cm. Stock on шерстяный sock is, and even on the leg comfortable, warm, beautiful. Shipping 73 days from the date of order. Never had so long waiting for the goods from Ali Express. correspondence dealer said that our friend delay occurred, in T. h. Due to the holidays. Thanks to all explained
The shoes fit 43 size, like her husband, says that not мёрзнет and non-slip in them.
Only a little long order went. But The overall quality is good-looking, the only time that his 43 took 44, now only wear thick socks
Parcel arrived quickly botton good
Select the size in size by Russian grid, as bolshemeryat shoes. The 41 Russian took 8,5-you can safely take 8. the smell of shoes is acceptable, not much. No nicks, as mentioned in the previous review was not. Shipping for almost a month. How to be worn remains to be seen. At first glance after a walk in cold 13 degree-quite warm, soft inside; sole zhёstkovata.
Deputies 24.11.18 p. Seller vіdpraviv goods 26.11.18 p. Otrimav 21.01.2019 p. Rozmіr 8,5 good pіdіyshov 42. Yakіst VZUTTYA good smell of rubber vіdsutnіy. Recommend tsogo продовця.
Product description. Seller 5 stars for something that following the delivery of the goods. Will he running in the spring.
43 days ukrainu. ask the store even insole put-done put. seller recommend. will continue to order.
Thank you very much. CERT very warm, high quality, from water winter sneakers. AND a separate Thank you for extra insole. The Seller is great.
Ordered the 39 came 41 who don't know, but recommend quality pritenzy, like appearance, or which does not stick, if the store the promise to send the 39 will order again!
A second pair of, very satisfied, would recommend
Very good :)
Shoes good, highly recommend
Shoes for the price is very good. Languages are sewn with two parts and looks is not very reliable, but everything else looks reliable. Warm (-13 feet do not freeze). Seemingly look great, well taped. We went to Чернигова 2 months (it's the most left a bad feeling from order). IN general, product recommend.