SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ALI ONLINE STORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Very comfortable! The earmuffs are big and fit my ear comfortably. I wear glasses and the headphones don’t hurt my ears. Very sturdy cord- medium length. Works great for PS4! However, if the volume is loud, teammates can hear an echo. Microphone does deepen your voice some but is very clear.
Super happy, the finish is beautiful, eh order 2 and the 2 arrived in exelent shape, I highly recommend the onikuma and recommend the store
Good headphones for this money
Headset extreme quality, cost effective insane, took a little, must have been due to the end of year, but the shipping by selling was fast.
Very good! Recommend.
All right with the product, quality. Only the microphone is not very good and a little short, but otherwise all ok, arrived very quickly. Can buy without fear. TMJ
Headphones are very good for this money, the sound is just a delightful price of analog by sound from 50 to 300 euros, on the computer I work with the built-in sound micro works without hiss, Audible perfectly without amplifying the effect of the ears wraps that is very convenient with long use, the ambyushura soft do not press the plastic to the touch resembles ABS it means serving will be long and will not crack bass soft for high need equalizer, this is for those who listen to music, the games will come out of the box to the store like, the delivery fast on the market was long, good sales.
Excellent price and quality of these headset with compatible microphone for different platforms such as PS4, xbox. With different designs like camouflage.
Good headphones, but the sound is quiet
Very good like ....
Want to thank store excellent product, fast shipping, arrived in mine home day 28 Jan, bought 14 Dec, not pagei rate
Excellent
Very good, comfortable, loud, great construction sturdy, microphone very good also, arrived in 19 days, recommend.
The parcel arrived on time