We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super lovely bag and looking very qualitative!
Happy bag, super-duper
the quality of the material, color and size is really good...but I'm not sure about the zipper,it seems it could broke after a while...
Bag come in good packaging, match pictures, came in Moscow for 11 days.
Bag is beautiful, corresponds to the description, Roomy enough. Well packed, inside the air bag. But came to the hall on the front surface. Hesitated in transit, or a sent not know. For this star). Came to Permian for 3 weeks.
Very good bag! No smell. Super fast delivery. Very pleased
very beautiful and good quality bag
Came quickly, high quality locks and lining. Basically it's pros. Awkward pen, but after her unlatching, you can use. Material outside-polyurethane. Договато for money and not sure that survive the winter.
Today to pick! Order the 23.11, received 24.12. Packaging very good, was an inflatable bag, bag was slightly flattened side, but not critical! The color is different from the picture, color is darker than it really is. Size please! The kind of small and in fact, many things can be put. Thanks for the goods!
It 'S very quickly. Within two weeks after the order has been at the post office. A Little crumpled form, hopefully with time :)
Fine quality, shape. Stylish item, made to last. Good value for money. Thank you
Girls, is a delight! Quality on top, thread to thread the lock to. Shipping 3 weeks. All is monitored. Order and wear with pleasure. All happy New Year)