We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Soft and silky hair. Pretty Doll, as usual I am satisfied with my purchase. Seller listening and fast in shipping orders. I recommend 5⭐️ Thank you for the t-shirt as a gift
I love it, it's prettier than I expected, I'll repeat no doubt
The pupae is wonderful. the hair is soft, but something is processed. The store put a gift, but only for two dolls: shoes and tunics. Packed well, on the faces transparent protective masks. Delivery is fast, within the specified time. To seller Thank you very much.
Great girl! Hair is magic, better than in the photo)
Thank you to the store for ordering the docha Rada reached the week of clasm
She has arrived in 3 weeks, the doll is very pretty and has very soft hair, he was wearing a set of gift clothes. Thank you!
Free blisteringly fast and order corresponding to the picture
Good store, came quickly.
A good doll, the hair is very pleasant to the touch. Eyes work well. I recommend. as a gift there was clothes, which is very nice. I bought with pens, they are not all perfect, but it's fix. Extra face is also good.
The coolest doll. Only the eyes do not twist in different directions.
The doll corresponds to the description, the hair is good, the eye mechanism works well
Everything is fine, the quality is good, the dolls correspond to the description, the hair is good.
Shipping fast. The doll is very good. 10 *. A rare parcel that pleased. As a gift, the store put a suit and a set of brushes, the truth for my baby is still early, as a result, there will be all dolls without hands))