We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Backpack arrived... Very good quality backpack.. Thank you so much..!!
Thank you. Fast shipping. A good product. good capacity backpack for city and travel. flat seams, thread not stick, delivery fast. thanks and good luck in the business. yes mat put as a gift.
THE previous reviews to say-there's it: the material is good, waterproof; backpack Really roomy. The Only Thing that confused: if you have no clogged rear compartment, then it will look crumpled. And: backpack for money-gun!
Take for going to the gym, not is it of course to this is, but nothing. Top material impregnation, really do not know if it will help from rain. Stitched seams well, and mounting knobs reinforced extra lines. Back Surface has some lining, so it can not conform to the back (it is Badly Bent), well, it's probably good for people who will wear there laptop.
Nice bag, made of very high quality. Color is not black, but rather a graphite. Shipping to PHR just over 2 weeks. See how to behave in operation.
Excellent product and store superior and gratitude and fully appreciated
Backpack amazing, also they sent me a gift.
Very good bag. As described.
Excellent quality! All happy. Thank You Very Much.
Excellent backpack. Little talk about sections (many would be helpful) (Photo 1) very-very deep pocket. Have a compartment for laptop on one wall (Photo 2) to fit студак and зачётка, pushes things tight (Photo 3) Here is better. Inside pocket there are 2 compartments. The one put a passport in width, in different length. There you can push the small things. The material is very nice. Inside Lining (the first look good) on a single note. Zipper is waterproof. So. Protection 100% Yue. The store sent the goods quickly in package where all the logo of the store. Writing and worried that and how. Extended Buyer Protection. And as I have not been able to go to post office. (I did not ask about it)
This is my third backpack from this company. Very like. Collect collection by color. Quality is excellent, I am satisfied with! Thank you. Brought directly to your home. Pre-call.
Backpack good quality Spasibro for gift-mouse pad
Fast delivery. Very satisfied!
Backpack good The touch seen that good quality husband Happy…