We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect. Very nice and identical to the Orginal. Very friendly and helpful and very fast. I Am delighted! (Also sent me some socks and a few cords of loop gift).
They are perfect. Very comfortable. Arrived very quickly to Spain. I Am very happy with the product.
Product arrived fast. Good quality. Size Well caught a 40 which is what I use and I look good. Very very happy
Las boots are perfect, the store did a good furniture work and told me foremost the process from manufacturing and came in about 15 days, just in time for the date in which wanted to receive LAS, as he pointed to the seller. Great
Thank you, for a long time though. Thank You for socks and laces ribbons. Made with high quality. IN general, very satisfied
Amazing quality and they gave me socks as a present. Very happy!
I had trouble at first because days went by and not me arent well it will send a message to store and he replied that they had finished the stocks of the number I ordered But not to worry I they would send in 1-3 days. Deliver what it promised. Sent me and come nicely protected, with Socks Gift. Took a while to arrive (removing the 8/9 days that it took me to send the boots.) The size I recommend choosing thy size than you wear boots Ie if you use a 39 in boots that is what you pick and is already, (Also recommend measure out the foot.) Was testing two days and nicely. Also for people who have the Wide tree shoe foot this they missed a bit back to buy these boots. You are going to serve, I would have required a comment well before you have bought these boots. As it had doubts if I were going to fit or not. another thing is that I came by the side of the zipper desilachada. Pero bueno.
They have been relatively slow, But brought about Socks Gift
Perfect, Shipping to Spain in 13 days. gift of a store's socks. size perfect. delighted.
Stunning!!! And perfect size!!! It is you store It is highly recommended!! Repeat in your tent insurance!!!!!!
Shoes beautiful! Will add a review, as will be able to walk. Came very quickly, two weeks. Our mail still detained. Gift socks put in. Thank you very much happy
Boats come in 2 weeks with epacket, it not мартенсы course, but visible efforts! Taped. Don't know how many are, but for the price not regret buying. To give a gift socks and set lace-ribbons, very nice! Size fit, ordered his usual as here and advise.
fantastic value! very comfy. I'm normally a uk7. I got a 41 as biggest size they do. Only just fit, could do with a 42 but happy with these.
Love me. Very quality nice. Perfect. Delivery very fast. Great. Very happy.