We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like boots, thank you for the gift
Boots are good. Guess. Even you can also insole put that store put as a gift. Wear 37 size, winter the quilted size larger always take. So that all good!
Very cute pair of boots. Love them.
35 size in size. As the photo. Very warm. Seller put extra insole and present.
All right, boots come delivery on time.
Thank You Very Much! Very beautiful!
Shoes soft, matches the description to Ukraine shipping was less than a month, thoughtful, put a present.
Quality is lame, we can say that for one season.
Like boots, thanks and prosperity Store
Thank You very much for shoes <3 Came quickly enough, packed well. Ordered her mother, she liked, she is very happy. Very warm, comfortable and soft, non-slip. Recommend)
Full disclosure. Thank You Very Much. I liked it. Recommend.
Item as described. Fast shipping. Recommended product. Recommended store.
Boots seems good, there is smell, only size not fit, were bolshemery ordered 37 size, and they are all 40. So what they actually say can not, delivery month.
Quick delivery, very good quality and nice looking.
All in the description
Come quickly as promised! Looks very high quality, neat. The 35 ordered 37 and not lost-wide leg. With insoles only only. Possible fur primnetsya and would be great .. Seller put gift, very nice note)) Seller recommend, will definitely order this product Thank You Very Much!
Month delivery, good quality, lightweight, comfortable. Seller put gift insole, thank you so much! Recommend product and store!
Nice boots, flaws not external. Legs like boots, comfortable. The foot 25,5 ordered 40 size-only suitable for C/B sock, if you plan to more warm socks, it is necessary to take one size larger. The Seller has put winter insoles, thanks to him.