We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Boots are excellent! Super quality! Got what they expect, size range, the 39th took 40 stock of warm socks, but you can order and in size. In loose, please note when ordering. Complete the order to your office, shipping megabystraya! Thank you, good luck!
I am very satisfied with the quality and appearance of the boots. They look just great! Thank you very much to the store.
Boots very much. WITH a kind of good quality. See how to behave in the cold and snow. The Seller is helpful. Recommend
The first impression-cool! Artificial fur, but warm. IN addition, the second insole. Brand, of course, not for Moscow slush. Sole-like rubber tactile sensations like eraser)) slide definitely should not! The 36 Rus. Size (23,5 cm.) ordered 37-very well come. Calf warm pants (jeans fleece) slightly cramped (circumference of calf-38 cm.)
Cool, light, items come in 2 weeks, a few traces of glue, but okay…
Very beautiful, lightweight boots, a miracle! thank you for the gift insole and elegant gift bag, thank you!!!
Nice and Perfect size. Very, very quickly and Thank you for the gift.
Thank you so much!! The produkt is perfect, it is wonderful for the snowy days in Switzerland! I am very happy and the 5 stars are well deserved! The size is just like european, not smaller!
The quality is very good, warm Packed also perfectly! recommend.
Order came for a month, the 36 size ordered 38 size. Very warm, comfortable.
Wonderful boots 39-40 a little big, but with double insole good, soft and comfortable. Additional insoles store put as a gift. AND yet, probably packer their dirty scissors bonus wrapped :)) are on a grand scale, will a friend.
Boots appeared to lead to reviews really boots is lovely-only need to take a size Warm leg full or completeness skinny leg think will look ugly IN THE bitter cold and with toe will wear happy to recommend items as gift replacement pair warm insoles and a bag of flavor (Or maybe it's from the set with the boots?)
A great product. Size fit. Soft, warm. Happy mother!